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This page sets out the legal framework that governs your account on hc88, including how we handle your data, what terms apply to transactions made via JazzCash or Easypaisa, and the steps available to you when you need to raise a policy question. Access to hc88 depends on local law and is available only where permitted in your eligible region.
Our legal terms exist to give you a clear, consistent account experience — from the moment you register through every JazzCash deposit, Easypaisa transfer or Raast payment you make. These terms define what we commit to providing, what falls outside our scope and how disputes are handled. They do not create obligations that contradict local law; where local law in Pakistan sets a higher or different standard, that standard applies. We do not make representations about legal certainty in jurisdictions where access is restricted or unclear. If you are accessing hc88 from a region where online gaming is subject to local regulation, you are responsible for confirming that your access is permitted under the laws applicable to you. All account activity — including wallet balances, transaction records and session data — is governed by these terms. Where a clause is found to be unenforceable under local law, the remaining terms continue to apply. We update these terms periodically; the version shown on this page at the time of your session is the version that applies to you. Material changes are communicated through your registered account notification channel before they take effect.
Understanding the boundary of this policy helps you know exactly where these terms apply and where a separate route is needed. Four key areas are set out below.
These terms apply to registration, login, session management and account closure. They cover what we do with your credentials and how device continuity — the same account state whether you switch from mobile data to Wi-Fi — is maintained across sessions.
Policy terms govern deposits and withdrawals processed through JazzCash, Easypaisa, Raast and bank transfer. They set out dispute routes and record-retention periods. They do not govern the payment network's own rules — those are set by the respective payment provider.
Game content supplied by studios such as Habanero, JDB and Bigtime Gaming is governed by those studios' content licences. Our policy terms cover how that content is presented to you and how your interaction records are stored; they do not override studio-level rules.
Links or integrations to external services — including mobile wallet apps for JazzCash and Easypaisa — are outside the scope of this policy. Once you leave hc88 to complete a wallet action, the external provider's own terms apply.
You have concrete options available to you at each stage of your account relationship with us. To review your transaction records, open your account dashboard after login — the wallet section shows a full history of deposits and withdrawals, including payment method, amount and status for each entry. If any account detail such as your registered name, phone number or linked payment method needs correction, the update route is inside account settings; for details that cannot be changed via self-service, you can raise a correction request through our support channel. To ask a question about how your data is used, how long records are kept or what information we hold, submit a written query via the policy contact address listed in the support section below. We aim to acknowledge policy queries within a reasonable period. If you believe a transaction has been recorded incorrectly, the dispute route starts in the wallet history — flag the entry and follow the steps shown to open a formal review.
Your full transaction history is visible in the wallet section of your account dashboard after login. Each entry shows payment method, date and status — no separate request needed for standard records.
Minor updates like a phone number linked to your JazzCash or Easypaisa account can be made in account settings. For identity-level corrections, use the support contact route listed below to submit a written request.
Send your question to the policy contact address. State your registered account identifier and the specific policy clause you are asking about. We will respond through your registered notification channel.
Flag any transaction you believe is recorded incorrectly directly from the wallet history screen. Follow the dispute steps shown there to open a formal review. We keep transaction logs that support this process.
Policy questions, data queries and dispute requests each have a distinct contact path. Use the route that matches your need — this keeps response times consistent and ensures your query reaches the right team.
For questions about what data we hold or how your information is used, contact us through the support section of your logged-in account. Include your registered account identifier for faster handling.
Start a dispute from the wallet history screen inside your account dashboard. If the in-app route does not resolve your query, escalate via the written support channel — reference the transaction date and payment method (JazzCash, Easypaisa or Raast).
For formal policy requests — including data correction, record requests or terms clarification — submit a written query through the legal contact route shown in the footer of this page. We respond to policy requests via your registered notification channel.
Our approach to data is built around your account state — the same records, limits and session settings persist whether you access via mobile data, Wi-Fi or return to a session hours later. Here is what that means in practice across four key areas.
We store account and session data to maintain device continuity — your preferences and wallet state carry across devices and connections. Cookies used for session management are described in our cookie notice, accessible from the account settings menu.
Account credentials are stored using standard encryption practices. Payment details for JazzCash and Easypaisa are handled through the respective wallet's own secure flow — we do not store full wallet credentials on our side.
Transaction records are retained for the period required under the terms applicable to your account at the time of the transaction. You can access your own records at any time through the wallet history screen inside your account dashboard.
To update account details, use the self-service route in account settings first. For changes that require verification — such as correcting a name linked to your Easypaisa or Raast account — submit a written request through the support channel so our team can process the update correctly.
Below are the policy questions we hear most often. If your question is not covered here, use the policy contact route in the support section above.
Yes — the terms on this page govern all account activity including deposits and withdrawals made via JazzCash, Easypaisa and Raast. The payment network's own rules also apply once you leave our platform to complete a wallet action. Both sets of terms operate in parallel.
Your complete transaction log is available in the wallet section of your account dashboard after login. Each entry shows the date, amount, payment method and status. No separate request is needed for standard record access — the data is visible to you directly.
Start from the wallet history screen — flag the specific entry and follow the dispute steps shown there. If the in-app process does not resolve the matter, escalate via the written support channel and reference the transaction date and the payment method used.
Minor updates are available through account settings after login. For identity-level corrections — for example, a name mismatch on a Raast or Easypaisa account — submit a written correction request through the support contact route so our team can verify and apply the change.
Access depends on local law and is available only where permitted in eligible regions. We do not make representations about legal certainty in jurisdictions where access is restricted. You are responsible for confirming that access is lawful under the rules that apply to you.
Records are kept for the retention period specified under the terms applicable to your account at the time of the transaction. The current retention terms are shown in the version of this policy active during your session. You can view your own records in the wallet history at any time.