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This policy explains exactly what data hc88 collects when you use your account, how it is stored, and what controls you have over it. We keep this document straightforward so you know where you stand before making any account decision.
When you open an account with hc88, we collect the details you provide during registration — your name, contact information, and any identity documents needed for account verification. When you add funds or withdraw through JazzCash, Easypaisa, or Raast, we record the transaction reference, amount, and payment method so your wallet history stays accurate and retrievable. We also collect device information — browser type, operating system, and session identifiers — to maintain consistent account state whether you switch from mobile data to Wi-Fi or return to a session hours later. This device continuity data is not shared with advertisers. Log data, such as page visits and session timestamps, is retained to resolve disputes and respond to account queries. We do not sell your personal data to third parties. Data may be shared with regulated payment processors — including those handling JazzCash and Easypaisa flows — only to the extent required to complete your requested transaction. Retention periods follow applicable legal requirements in the regions where access is permitted under local law.
This policy covers data collected through your hc88 account, including account access, wallet activity, and content interactions within the platform. It does not extend to third-party services you reach through external links, or to payment processors' own data practices once a transaction leaves our system. Understanding the boundary helps you know which questions to bring to us and which to direct elsewhere.
Login sessions, device identifiers, and session continuity data collected when you sign in or resume a session on any device are all within the scope of this policy and subject to your access and correction rights.
Records of deposits and withdrawals made through JazzCash, Easypaisa, Raast, Bank Transfer, or Debit Card are covered here. The payment processor's own data handling sits outside our policy once the transaction is handed off.
Your interaction history with account settings, game sessions, and support requests falls within this policy. We hold this data to resolve queries and maintain an accurate account record for you.
External links, payment gateways, and identity verification services operate under their own privacy terms. We recommend reviewing those separately. We do not control how third parties handle data once it leaves our systems.
Your account gives you direct access to most of the data we hold about you. After logging in, the account dashboard shows your transaction history, session records, and saved account details. If any detail is incorrect — a registered contact number, linked payment method, or identity record — you can raise a correction request through our support channel and we will respond with the steps shown in your open ticket. For a full data summary, or to ask us to delete records beyond what you can manage in the dashboard, you can submit a written request to our support team. Requests are handled in the order they are received. Where a legal obligation requires us to retain certain records — such as transaction logs under applicable financial rules — we will explain that clearly when we respond. Availability of specific rights depends on local law and the region from which you access the platform.
Log in and open the account dashboard to see your transaction history, session log, and stored personal details. Most records are visible there without needing to contact support.
If a registered detail is wrong — contact number, linked JazzCash account, or identity document — raise a correction request through the support channel. We will confirm the update steps in your ticket.
To receive a summary of data we hold beyond what the dashboard shows, submit a written request to support. We will respond with a structured record of what we hold and why.
Any question about how your data is used, retained, or shared can be directed to our support team. We aim to give a clear, direct answer rather than a form response.
If you have a question about this policy, want to correct a data record, or need to raise a concern, our support team is the right first step. Use the contact route that works for your account situation.
Open the support chat from your account dashboard to raise a data or policy question. Your ticket is linked to your account record, which speeds up any correction or review request.
For formal data requests — a full record summary, a deletion request, or a written query about how your Easypaisa or JazzCash transaction data is held — use the email address shown in your account settings.
Many data and privacy controls are accessible directly from account settings after login. Check there first for linked payment method updates, communication preferences, and session history before raising a support ticket.
Data protection at hc88 is built around four concrete practices — access control, session continuity, retention discipline, and a clear route to request changes. These are not abstract commitments; they are the operational steps behind every account interaction.
We use cookies to keep your account state consistent across devices and sessions. Session cookies expire when you close the browser; persistent cookies can be cleared through your browser settings. We do not use cookies to build advertising profiles.
Access to your account data is restricted to authenticated sessions. We do not display full payment method numbers in the dashboard — only masked references — to reduce exposure of your JazzCash or Easypaisa account details.
We keep your data for as long as your account is active and for any period required by applicable legal obligations in your region. When those obligations end, we remove or anonymise the data. You can request deletion of non-required records at any time.
When we update this policy, the revised version is posted on this page with the update date shown. Continued use of your account after a policy change constitutes acknowledgement of the updated terms as permitted by local law.
These are the questions we receive most often about data, account records, and your rights under this policy. If yours is not here, use the support chat from your account dashboard.
We collect the details you enter during registration — name, contact information, and any documents needed for account verification. Device and session data is also collected to maintain account continuity across logins, as described in the policy details section above.
Yes. When you deposit or withdraw via JazzCash, Easypaisa, or Raast, we store the transaction reference, amount, and payment method. This record is visible in your account dashboard and is retained for dispute resolution and legal compliance purposes.
Your account dashboard shows your transaction history, session log, and saved account details. For a full summary of data held beyond the dashboard view, submit a written request through the support channel and we will compile and send the relevant records.
Log in, open the account settings page, and check whether the correction can be made directly. If not — for example, a registered contact number tied to your JazzCash account — raise a correction request via support chat and we will confirm the steps in your ticket.
We share data only with payment processors — including those handling JazzCash and Easypaisa flows — to the minimum extent needed to complete your transaction. We do not sell personal data or share it with advertisers. Third-party processors operate under their own privacy terms.
Contact our support team with a written deletion request. We will confirm which records can be removed immediately and which must be retained under applicable legal requirements for your region. The process and timeline will be explained in our response to your ticket.